At The Lettings Centre we believe that every tenant should be treated equally, fairly and with respect. We expect our tenants treat us in the same way. We also think that tenants should be aware of their responsibilities as well as their rights.
As an agent we belong to the National Approved Lettings Scheme and the Property Ombudsman Scheme, and they have a code of practise that we must adhere to. Click here to download a copy of these rules.
Your deposit, under Government legislation to safeguard tenants' deposits and allow for the resolution of any disputes, MUST be registered with an approved scheme.
As agents we belong to the Tenancy Deposit Scheme. They are supported by the Association of Residential Lettings Agents, the Royal Institute of Chartered Surveyors and the National Association of Estate Agents, and allows for us to hold our tenants' deposits. Any disputes that cannot be settled at the end of your tenancy may be referred to an Independent Complaints Examiner, whose decision will be binding on both Landlords and Tenant. Once you have paid your deposit you will be sent a certificate showing a unique number. To view the Tenancy Deposit Scheme website please
click here.